Program Terms and Conditions

Cancellation Policy

  • Once a booking, program, workshop or event has begun, no refund or credit is possible.
  • If you miss a booking, program, workshop without giving at least 48 hours notice, credit or refund is not applicable.
  • Cancellations received over 72 hours from the date of the booking will only forfeit the 10% non-refundable booking deposit. Cancellations made less than 72 hours before the time of booking will require a 50% payment. You can rebook another appointment. 
  • Each client is entitled to a one-time cancellation fee waiver. The policy will take into effect with a second cancellation violation. 
  • If you need to cancel your booking outside of the 72 hours before the start of your session, you must do so in writing. 
  • Changes can be made to your booking by providing 72 hours notice.
  • Should StartGrowPivot need to cancel a booking in less than 72 hours, a full refund or credit or transfer for another booking will be offered. We accept no liability for any other costs. 

Discount Codes

By redeeming our discount code, you agree to be bound by the terms and conditions. You must comply with these terms and conditions for a coupon code to be valid.

  1. You are entitled to one coupon code per session. Coupon codes are not transferable and are not redeemable for cash and cannot be combined with any other offer or discounts or promotions offered by StartGrowPivot. 
  1. Each coupon code is identified by a unique code and has different discount amounts. 
  1. To redeem the coupon code, type the code into the promo code box in the booking field of the StartGrowPivot scheduling page, and the relevant discount will be automatically deducted from the final price. If you do not enter the discount code at the time of checkout, the purchase will not be eligible for the discount. Discounts cannot be claimed after confirmation of your purchase on our website or scheduling page. 
  1. Each coupon code is valid for a limited time only and expires on the dates specified in the email sent to clients by StartGrowPivot. 
  1. Coupons cannot be replaced if emails are deleted.
  1. A coupon cannot be applied to bookings previously placed with StartGrowPivot.
  1. If a coupon is used and the booking (in accordance with the cancellation policy) is cancelled less than 72 hours before the booking, the coupon will no longer be valid. 
  1. StartGrowPivot shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using the coupon, except for any liability which cannot be excluded by law.
  1. StartGrowPivot accepts no responsibility for late, lost or misdirected email or other communications. 
  1. StartGrowPivot reserves the right to discontinue a coupon at any time. 
  1. Your use of this discount constitutes your electronic signature to its Terms and Conditions. 

Conditions of Enrollment and Participation

  • You understand and voluntarily agree to all innate and obvious risks associated with the session or program, including but not limited to all risks of personal injury and any losses caused by or arising from acts or omissions of StartGrowPivot employees or guest facilitators. 
  • You indemnify us against any proper claims, costs or damages arising from any breach of these Terms and Conditions.
  • StartGrowPivot reserves the right to make amendments to its programs without prior notice either before or during a program or to cancel a program
  • StartGrowPivot reserves the right to structure programs and group classes, workshops or webinars as required
  • StartGrowPivot reserves the right to refuse any enrolment as permitted by law or to request a participant to leave a course if they are disruptive, consistently late or have not paid their fees
  • StartGrowPivot reserves the right to record group programs for quality monitoring, training purposes. All images and recordings are stored securely in StartGrowPivot digital storage. StartGrowPivot will not distribute or otherwise use this recording for anything other than the aforementioned purposes without your written permission.
  • Participants may not publish, distribute or upload recordings (audio, videos, or photos) of any bookings with StartGrowPivot for any publication or social media website.
  • Where recordings of sessions or digital learning assets such as scripts or pre-recorded video are provided, this material remains the copyright of StartGrowPivot and can only be used by the participant for personal use, and it may not be copied, sold, screened publicly or submitted to agents,
  • By participating in StartGrowPivot, one-on-one sessions, programs, workshops and webinars, I agree to StartGrowPivot’s Privacy Policy.

Safety, Wellbeing and Inclusion

  • StartGrowPivot takes seriously its commitment to providing safe and inclusive services, learning environments, free from bullying, discrimination or harassment. We do not tolerate or condone actions of anyone, students, staff or guests, that constitutes bullying and harassment towards anyone engaging with StartGrowPivot and its associated activities. StartGrowPivot complies with all applicable laws and regulations associated with these matters
  • Bullying refers to behaviour where any person-client, student, staff or visitor-directly or indirectly, repeatedly behaves (words or actions) unreasonable towards a person or group of people to cause distress and that behaviour creates a risk to health and safety or hinders that person’s ability to attend a StartGrowPivot event or participate in StartGrowPivot activities.
  • Harassment refers to behaviour when any person – participant, client, staff or visitor – causes another person to feel belittled, intimidated, offended, apprehensive or singled out.
  • If a student, client, participant or staff person or visitor is accused of bullying or harassment, StartGrowPivot management will investigate the situation and consult with all parties. In the event that the investigation is ongoing but unresolved, it may be deemed necessary to temporarily restrict attendance to a program, workshop, webinar or StartGrowPivot event as a precautionary measure.
  • Any person who is found to have either committed or condoned discrimination, bullying or harassment may be removed permanently or restricted from attending StartGrowPivot activities or events.
  • StartGrowPivot reserves the right to temporarily or permanently exclude a student or participant from enrolment in activities, or restrict their access to StartGrowPivot events based on behaviour that contravenes any of the terms and conditions of enrolment

Please write to us at [email protected] or [email protected] if you have any questions or need further clarification. 

Enforceability

Your use of our Scheduling Page and features accessed through this page constitutes your electronic signature to the Agreement set out in these Terms and Conditions and your consent to enter into agreements with us electronically. This Agreement will be deemed to satisfy any writing requirements of any applicable law, notwithstanding that the Agreement set out in these Terms and Conditions, as well as our Terms of Service, is written and accepted electronically. All contracts between you and us completed electronically will be deemed for all legal purposes to be in writing and legally binding as a signed written agreement.